Pedro Gonzales, the Master Plumber of Plumbing Dawgs, believes that showing up with integrity has a significant positive effect, especially in building relationships.
Marc:
So how do you guys stand out? Obviously, you're a union, but how else as far as services you guys provide?
Irmalinda:
Really the biggest thing is showing up.
Marc:
Isn't that interesting that we've come to a point in our culture where a big deal is just showing up?
Pedro:
Yeah, showing up and then a lot of integrity. Like I tell my customers, I'd rather build relationships than customers because customers are all over the place, but having a relationship is something different.
So for us, I'd rather try to build a relationship with everybody we meet so that way we understand their problems, what they're going on, and let's figure out a way to satisfy them so that way they will have confidence. And other plumbers or us to come back and do some more additional work for them.
Marc:
Yeah, so talk about services just real quick. I think that speaking of relationships because there are things that really should be done maybe every year or even maybe more than once a year as part of maintaining your home...
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- [103] Segment 2 : Clip 2 -
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